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To set up a Call queue, in the Groups admin center, expand, select, and then choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to include a resource account for this Call queue.

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Select the button beside the resource account you want to designate to this Call queue. At the bottom of the pane, choose the button. If you need to create a resource account: Under, pick the button to include a resource represent this Call queue. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Key in a detailed. Agents see this name when a call is provided to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, choose the button. Agents see the resource account name when they get an inbound call.

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Assign outgoing caller ID numbers for the agents by defining several resource accounts with a contact number. Representatives can select which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you want to permit representatives to utilize for outbound caller ID purposes. Select the button beside the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed phone number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Type in a detailed. Agents see this name when a call exists to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've created this new resource represent calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. When you have actually selected a language, choose the button at the bottom of the page. Specify if you wish to play a greeting to callers when they show up in the queue.

The uploaded recording can be no bigger than 5 MB. If you select, the system checks out the text that you type (as much as 1000 characters) when the Call queue addresses a call. Note When utilizing Text to Speech, the text needs to be gone into in the language picked for the Call queue.

Teams offers default music to callers while they are on hold in a queue. The default music provided in Groups Call lines is devoid of any royalties payable by your organization. If you want to play a specific audio file, choose and publish an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all required rights and permissions to use any music or audio file with your Microsoft Teams service, which might include intellectual home and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all relevant rights holders, which might consist of artists, actors, entertainers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, manage or accredit the music copyrights, sound results, audio and other intellectual home rights.

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Review the requirements for including representatives to a Call line. You can add up to 200 representatives through a Teams channel. You should be a member of the team or the developer or owner of the channel to add a channel to the line. To use a Groups channel to handle the line: Select the radio button and select (overflow call answering).

Select the channel that you wish to use (only standard channels are fully supported) and select. The following clients are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac customer Note If you utilize this alternative, it can take up to 24 hr for the Call line to be totally functional.

You can amount to 20 representatives individually and approximately 200 representatives through groups. If you want to add private users or groups to the line: Select the radio button. To to the line: Select, search for the user, select, and then choose. To to the queue: Select, look for the group, choose, and then select.

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Note New users added to a group can use up to 8 hours for their very first call to arrive. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as agents to the Call line. Important Known problem: Designating private channels to Call lines When using a personal channel calls will be dispersed to all members of the group even if the private channel only has a subset of team members.

decreases the quantity of time it takes for a caller to be connected to a representative after the agent accepts the call. For conference mode to work, representatives in the Call queue must use among the following clients: The current version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Teams, Just mode. Agents who don't fulfill the requirements aren't consisted of in the call routing list. We suggest enabling conference mode for your Call lines if your representatives are using compatible customers (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call answering. Once you've chosen your call responding to alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Representatives might hear the configured music on hold in queue for up to 2 seconds when first signing up with the call.

If you require to use Conference mode, choose,, or as the. If you need to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the representatives, the combination of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less contacts queue than offered agents, just the first 2 longest idle representatives will be presented with calls from the queue. When utilizing, there may be times when a representative gets a call from the queue shortly after ending up being unavailable, or a brief hold-up in getting a call from the line after becoming offered.